Terms of Service

Last updated: September 24, 2026

These Terms of Service ("Terms") are an agreement between you and TorqSync Software LLC ("TorqSync," "we," "us," or "our"), located in Wisconsin. They govern your use of TorqSync's shop-management software and related services (the "Service"). By creating an account or using the Service you agree to these Terms on behalf of the business you represent (the "Shop"). If you do not agree, do not use the Service.

The Service

TorqSync provides software for repair and service businesses to manage customers, equipment, service and sales orders, inventory, invoicing, and related operations, along with optional features and integrations that depend on the plan you choose. We may improve, change, or discontinue features from time to time. We will try to give reasonable notice of a change that materially reduces what your plan includes.

Accounts and Users

  • You must provide accurate information and keep it up to date.
  • You are responsible for everything done through your Shop's account, including by the people you invite. Keep passwords confidential and remove access for people who leave your business.
  • You must be authorized to bind the Shop to these Terms.
  • Tell us promptly if you suspect unauthorized use of your account.

Plans, Billing, and Renewal

  • Subscriptions. The Service is offered on paid subscription plans (currently Starter, Growth, and Pro) described on our Pricing page. Each plan includes the features listed for it.
  • Automatic renewal. Subscriptions renew automatically each billing period until cancelled, and you authorize us and our payment processor, Stripe, to charge your payment method on each renewal.
  • Changing plans. You can upgrade or downgrade from your account's billing page. Charges or credits for a mid-period change are calculated by our payment processor. If you move to a plan that does not include a feature, that feature is turned off, but the data you entered is kept.
  • Price changes. We may change prices for future billing periods and will give you reasonable notice before a change affects you.
  • Taxes. Prices do not include taxes that may apply, which are your responsibility unless we state otherwise.
  • Refunds. Except where required by law or stated otherwise in writing, fees already paid are non-refundable.

Failed Payments, Suspension, and Cancellation

  • If a payment fails we will retry it and may notify you. If it remains unpaid we may restrict your account to the billing page until payment is resolved, and may then cancel the subscription.
  • You may cancel at any time from your account's billing page. Unless stated otherwise, cancellation takes effect at the end of the current billing period and you keep access until then.
  • After a subscription ends we keep the Shop's data (the data you entered) for 90 days, and email the account owner reminders during that time, including a final notice about a week before deletion. After the 90 days we permanently delete it, and once it is deleted we cannot recover it. During those 90 days, contact us and we will make reasonable efforts to help you retrieve your data. Do not rely on the Service as your only copy of records you are legally required to keep.
  • Deleting a Shop's data does not delete the records we keep about the account itself. We retain the records we need to run our business and meet our legal obligations, such as subscription and billing history, cancellation and notice records, and our correspondence with you, and we may keep limited backups for a period after deletion.
  • We may suspend or terminate access immediately if you breach these Terms, misuse the Service, or create risk or legal exposure for us or others.

Your Data

  • Ownership. You own the data your Shop enters into the Service ("Shop Data"). We do not claim ownership of it.
  • Our right to use it. You give us permission to host, process, transmit, and display Shop Data as needed to provide, secure, support, and improve the Service, and to run the integrations you connect.
  • Your customers. You are responsible for having the rights and consents needed to enter your customers' information and to use it through the Service, and for complying with the laws that apply to your business.
  • Privacy. How we handle information is described in our Privacy Policy.

Text Messages and Customer Communications

Some features can send text messages or emails to your customers on your behalf (for example, ready-for-pickup notices, appointment reminders, and intake links). Text messages are sent through TorqSync's messaging provider. If you use them, you agree that:

  • you will text only customers who have agreed to receive messages from your Shop, and you are solely responsible for obtaining and keeping a record of that consent under applicable law, including telemarketing and messaging laws;
  • you will honor opt-outs immediately, including when a customer replies STOP, and will not text a customer who has opted out;
  • you will use text messaging only for service-related messages about your customers' own equipment, orders, and appointments, and not for unsolicited, deceptive, or unlawful content or for marketing to people who have not agreed to it;
  • you are responsible for the content of the messages you send and the templates you edit;
  • message and data rates may apply to your customers, and delivery is not guaranteed because carriers and providers may filter, delay, or block messages; and
  • we may limit or suspend text messaging for a Shop that violates these rules, generates complaints, or puts our messaging provider or carrier relationships at risk.

How we handle mobile phone numbers and opt-in information is described in our Privacy Policy.

Third-Party Services

The Service works with third-party services that you may choose to connect, such as payment processors (Stripe, Square), marketplaces (eBay), shipping and tracking providers (AfterShip), and messaging providers. Your use of them is governed by their own terms, and we are not responsible for their services, availability, or fees. You are responsible for the accounts you connect and for the transactions processed through them.

Accounting, Tax, and Exports

The Service includes bookkeeping and reporting features and exports intended to make your records easier to work with, including exports for use with third-party accounting software. These features are tools, not accounting, tax, or legal advice. Account types and mappings in exports are best-effort suggestions. Review your reports, filings, and exported data with a qualified professional before relying on them; you are responsible for your books, tax filings, and compliance.

Acceptable Use

You agree not to:

  • use the Service for anything unlawful, fraudulent, or harmful;
  • attempt to access another Shop's data or break, probe, or bypass the Service's security or plan limits;
  • upload malware or content you have no right to share;
  • overload or disrupt the Service, or use it to send spam;
  • resell or provide the Service to third parties, or copy or reverse engineer it, except as the law allows.

Our Intellectual Property

The Service, including its software, design, and content, belongs to TorqSync and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your Shop's own internal business operations. If you send us feedback or suggestions, we may use them without obligation to you.

Availability and Support

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may perform maintenance and cannot guarantee that every integration or third-party service will always be available.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TORQSYNC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You will defend and indemnify TorqSync against claims, losses, and expenses (including reasonable legal fees) arising from your Shop's use of the Service in breach of these Terms, your Shop Data, or your Shop's dealings with its own customers, including messages you send through the Service.

Changes to These Terms

We may update these Terms from time to time. When we make a material change we will update the "Last updated" date above and, where appropriate, notify you. Continuing to use the Service after a change takes effect means you accept the updated Terms.

General

These Terms, together with our Privacy Policy, are the entire agreement between you and TorqSync about the Service. If a provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules, and any dispute arising from them will be brought in the state or federal courts located in Wisconsin.

Contact Us

Questions about these Terms can be sent to support@torqsync.com.