Privacy Policy

Last updated: September 24, 2026

TorqSync Software LLC ("TorqSync," "we," "us," or "our") provides shop-management software to repair and service businesses ("Shops"). This policy explains what information we collect, how we use it, and the choices available to Shops and their customers when TorqSync is used.

Information We Collect

We collect information in a few different ways:

  • Account information. When a Shop signs up, we collect business details (company name, address, tax identifiers) and the contact information of the people who use the account (name, email, phone).
  • Operational data entered by a Shop. Customers, equipment, service and sales orders, invoices, inventory, and similar records a Shop enters to run its own business. This data belongs to the Shop that entered it, not to TorqSync.
  • Payment and marketplace data. When a Shop connects a payment processor (Stripe, Square) or a marketplace/shipping integration (eBay, AfterShip), we exchange the information necessary to process payments, sync orders and listings, and fulfill shipments — for example, order details, buyer contact and shipping information, and transaction status. TorqSync does not store full payment card numbers; that is handled directly by the connected payment processor.
  • Usage information. Standard technical information (IP address, browser type, pages visited) collected automatically to keep the service secure and working correctly.

How We Use Information

  • To operate, maintain, and improve TorqSync.
  • To process transactions a Shop initiates — payments, invoices, shipments, and marketplace orders — through the third-party services a Shop chooses to connect.
  • To communicate with Shops about their account, including support, billing, and service updates.
  • To meet legal, tax, and regulatory obligations.

Third-Party Integrations

TorqSync integrates with third-party services that a Shop may choose to connect, including Stripe and Square (payments), eBay (marketplace selling), AfterShip (shipment tracking), and Twilio (text messaging). When a Shop connects one of these services, information flows between TorqSync and that service as needed to provide the connected functionality — for example, an eBay order's buyer and shipping details, or a Stripe/Square transaction's status. Each of those services has its own privacy policy governing how it separately handles that information.

Text Messaging (SMS)

TorqSync lets a Shop send service-related text messages to its own customers — a ready-for-pickup notice, an appointment reminder, or a link to share details before a visit. The Shop, not TorqSync, decides who receives them. The messages are sent through TorqSync's messaging provider, Twilio, on behalf of the Shop.

  • What we collect and use. A customer's mobile phone number, the content and delivery status of the messages sent, and whether the customer has opted in or out. We use this only to send and manage the messages a Shop has set up, and to operate and secure the service.
  • Consent. Shops may text only customers who have agreed to receive messages from them. Agreeing to receive texts is not a condition of buying anything.
  • No sale or marketing sharing. We do not sell, rent, or share mobile phone numbers or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes. We share it only with the service providers that deliver the messages (such as Twilio and mobile carriers), and only as needed to deliver them.
  • Opting out. A customer can stop receiving text messages at any time by replying STOP to any message. Replying HELP, or writing to support@torqsync.com, gets help.
  • Frequency and costs. Message frequency depends on a customer's activity with the Shop, such as having equipment in for service or an upcoming appointment. Message and data rates may apply.

Data Storage & Security

Each Shop's operational data is kept in its own separate database, isolated from every other Shop using TorqSync. We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention & Deletion

We retain information for as long as a Shop's account is active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. After a Shop's subscription ends, we keep the data the Shop entered for 90 days and may permanently delete it after that. We email the account owner before then, including a final notice about a week ahead. Deleting a Shop's data does not remove the records we keep about the account itself, such as subscription and billing history, cancellation and notice records, and our correspondence with the Shop, which we retain as needed to run our business, resolve disputes, and meet legal obligations; we may also keep limited backups for a period after deletion. Where a connected third-party service (such as eBay) requires us to honor an end-user's request to delete their data, we do so in accordance with that service's requirements.

Your Choices

A Shop controls the operational data it enters into TorqSync, and can disconnect any third-party integration (Stripe, Square, eBay, AfterShip) at any time from its own account settings. Questions about a specific Shop's own handling of its customers' information should be directed to that Shop directly.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact Us

Questions about this policy can be sent to support@torqsync.com.